Omnichannel Performance Analytics

Live executive metrics derived directly from your unified Teleoceans.co inbox.
Total Threads

90

+18.4%
Open Queue

48

Active conversations
First Response

4.8m

-24% faster
Avg Resolution

1h 14m

-12%
CSAT Score

4.7 / 5.0

+0.3 pts
Comments Replied

40%

Social moderation SLA

Conversation Volume by Platform

Daily inbound conversation volume stacked across WhatsApp, Instagram, Facebook & TikTok

Channel Distribution

Share across all 7 messaging & comment streams

WhatsApp25
IG Comment10
FB Comment10
TT Comment5
Messenger14
IG Direct18
TikTok DM8

Private DMs vs Public Comments

Volume split by interaction mode

First Response Time by Hour

Average minutes to first human reply

Customer Sentiment Trend (%)

AI-classified conversation sentiment

Agent Performance Leaderboard

Live queue load, average first-response speed, and CSAT ratings across specialists

SpecialistTeamsStatusAssignedResolvedAvg First ReplyCSAT
Sarah Mitchell

Sarah Mitchell

Head of CX Operations

Customer Support, Enterprise Sales
Online
1023.4m⭐ 4.9
Marcus Chen

Marcus Chen

Enterprise Account Executive

Enterprise Sales
Online
1024.8m⭐ 4.8
Elena Rodriguez

Elena Rodriguez

Senior Support Specialist

Customer Support
Online
1022.9m⭐ 4.9
Liam O'Connor

Liam O'Connor

Social Community Lead

Social Media
Online
1035.1m⭐ 4.7
Priya Patel

Priya Patel

WhatsApp Automation Specialist

Customer Support, Social Media
Busy
824.2m⭐ 4.8
David Brooks

David Brooks

Solutions Consultant

Enterprise Sales
Online
826.3m⭐ 4.6
Hannah Kim

Hannah Kim

Social Engagement Specialist

Social Media
Busy
823.9m⭐ 4.7
Noah Bennett

Noah Bennett

Tier-2 Billing & Retention

Customer Support
Offline
827.4m⭐ 4.5