Canned Responses Library
| Shortcut | Title & Category | Message Snippet | Actions |
|---|---|---|---|
| /hello | Warm Welcome General | Hi there! Welcome to Teleoceans.co Support. How can I help you today? | |
| /dm | Sent You a DM (Social Comments) Social | Thanks for reaching out! We've just sent all the details and direct access link straight to your DMs 💬 | |
| /price | Omnichannel Plan Pricing Sales | Our Teleoceans.co Growth Plan starts at $149/month (up to 5 agents, WhatsApp + IG + FB + TikTok included) and Enterprise scales with custom SLA & SSO. Would you like a quick 15-min live demo? | |
| /shipping | Express Shipping Status Support | I've checked with our fulfillment hub — your package is in priority transit and live courier updates have been sent to your email. | |
| /refund | Refund Confirmation Billing | I have processed your full refund adjustment right away. Please allow 2–3 business days for the credit to appear on your statement. | |
| /hours | Support Coverage Hours General | Our live Teleoceans.co CX specialists are online 24/7 for Enterprise accounts and Monday–Saturday 8:00 AM – 10:00 PM EST for Growth plans. | |
| /demo | Book Live Product Walkthrough Sales | You can grab any convenient 15-minute slot with our Solutions Engineering team right here: https://teleoceans.co/book-demo | |
| /thanks | Thank You & Follow-up General | Thank you so much for partnering with Teleoceans.co! Please reply here anytime if anything else comes up. | |
| /escalate | Tier-2 Engineering Escalation Support | I've escalated this thread to our senior engineering lead with high priority. We will update you here within the next 30 minutes. | |
| /closing | Polite Resolution Check General | Glad we could get that resolved for you today! I'll mark this conversation resolved for now, and replying anytime will immediately reopen it. |