Team Routing & Specialists
Customer Support4 Agents
Order fulfillment, technical troubleshooting, billing & SLA escalations.
Enterprise Sales3 Agents
Inbound B2B demos, custom seat quotes, and VIP onboarding.
Social Media3 Agents
Public comment moderation, brand engagement, and campaign DMs.
| Agent | Title | Role | Assigned Teams | Live Presence |
|---|---|---|---|---|
Sarah Mitchell sarah@teleoceans.co | Head of CX Operations | Admin | Customer SupportEnterprise Sales | Online |
Marcus Chen marcus@teleoceans.co | Enterprise Account Executive | Admin | Enterprise Sales | Online |
Elena Rodriguez elena@teleoceans.co | Senior Support Specialist | Agent | Customer Support | Online |
Liam O'Connor liam@teleoceans.co | Social Community Lead | Agent | Social Media | Online |
Priya Patel priya@teleoceans.co | WhatsApp Automation Specialist | Agent | Customer SupportSocial Media | Busy |
David Brooks david@teleoceans.co | Solutions Consultant | Agent | Enterprise Sales | Online |
Hannah Kim hannah@teleoceans.co | Social Engagement Specialist | Agent | Social Media | Busy |
Noah Bennett noah@teleoceans.co | Tier-2 Billing & Retention | Agent | Customer Support | Offline |
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